Having some issues with a number of Dell Latitude laptops - E5540/E5550 whereby a Bluetooth mouse just isn't working on it. The mouse is a Microsoft Scult Comfort and doesn't use a dongle, but rather built in Bluetooth where available
All our Dell laptops are reimaged with a company build, but Bluetooth isn't used frequently so the issue hasn't become apparent previously.
The mouse, when connected to the laptop (or attempted connection) either:
- Pairs but randomly works/randomly doesn't
- Attempts to pair, the laptop thinks it has successfully got it, but the mouse remains stuck in pairing mode
The same mouse works fine on my Samsung company laptop and we have recently acquired a new Dell Latitude E5550 so I have been using it for testing. I was able to use the mouse on the Dell laptop when on OEM image (so not a hardweare issue), but now it...