This was a very amusing chat I just had with a Dell Rep this morning. It was very refreshing to know I was actually talking to a real person. I wish more people found ways to enjoy their job like him, hope I get a survey. haha...and if any Dell Reps happen to see this, this man deserves donuts on Friday. I've cut out some personal info.
04/30/2012 31:08AM Session Started with Agent (TMPe_ Sean_ )
04/30/2012 31:14AM Agent (TMPe_ Sean_ ): "Welcome to Dell basic hardware technical support Eric ! My name is Sean. How may I help you today?"
04/30/2012 33:56AM Eric : "Hey sean"
04/30/2012 34:05AM Eric : "sorry about the pause, I'm contacting you in reference "
04/30/2012 34:27AM Eric : "Service Request # "
04/30/2012 34:37AM Agent (TMPe_ Sean_ ): "Yup I've got it open."
04/30/2012 34:56AM Agent (TMPe_ Sean_ ): "Battery charging shenanigans right?"
04/30/2012 37:23AM Eric : "correct"
04/30/2012 37:29AM Eric : "sorry, was talkig with coworkers"
04/30/2012 37:33AM Eric : "talking*"
04/30/2012 37:39AM Eric : "So, we've updated the firmware and drivers, reboot"
04/30/2012 37:49AM Eric : "and still getting the same error spam occasionally, filling up our logs."
04/30/2012 38:11AM Agent (TMPe_ Sean_ ): "What particular error."
04/30/2012 38:20AM Agent (TMPe_ Sean_ ): "I'll likely replace controller/battery but good to have it for my notes."
04/30/2012 38:36AM Eric : "one second, its the same as the last ticket"
04/30/2012 38:45AM Eric : "ill get you a copy and paste"
04/30/2012 38:54AM Agent (TMPe_ Sean_ ): "Sure."
04/30/2012 41:40AM Eric : "Sat Apr 28 41:22 2012 Storage ROMB Battery: Battery sensor for Storage, failed was asserted
Sat Apr 28 42:37 2012 Storage ROMB Battery: Battery sensor for Storage, failed was deasserted
Sat Apr 28 42:38 2012 System Board SEL: Event Log"
sensor for System Board, log full was asserted
04/30/2012 42:38AM Agent (TMPe_ Sean_ ): "Well there we go."
04/30/2012 42:44AM Agent (TMPe_ Sean_ ): "So we replace the battery, clear the logs."
04/30/2012 42:51AM Agent (TMPe_ Sean_ ): "Easy peasy lemon squeazy."
04/30/2012 42:56AM Agent (TMPe_ Sean_ ): "Shipping address?"
04/30/2012 43:58AM Eric : "haha. you're killing me. good start to a monday morning."
04/30/2012 44:08AM Eric : ""
04/30/2012 44:19AM Eric : ""
04/30/2012 44:29AM Eric : ""
04/30/2012 44:30AM Agent (TMPe_ Sean_ ): "Got it."
04/30/2012 44:33AM Agent (TMPe_ Sean_ ): "I...just realized something."
04/30/2012 44:40AM Agent (TMPe_ Sean_ ): "I forgot the most integral important step of the chat."
04/30/2012 44:52AM Agent (TMPe_ Sean_ ): "My god how have I survived this morning. Incoming macro."
04/30/2012 45:04AM Agent (TMPe_ Sean_ ): "Before we get going, I would like to verify the information you entered into the chat form.
You entered service tag . The system is a .
You provided a contact phone number of: .
When the chat window is closed you will automatically receive a transcript of our session at: .
Is all of this information correct?
04/30/2012 45:05AM Eric : "verification of information?"
04/30/2012 45:21AM Agent (TMPe_ Sean_ ): "You are CORRECT sir."
04/30/2012 45:21AM Eric : "haha, I thought I had slid by without that one."
04/30/2012 45:40AM Eric : "Indeed, all of that information is certainly correct!"
04/30/2012 45:46AM Agent (TMPe_ Sean_ ): "Well I saw you provided the SR number and was all "Oh sure all this matches"...then I remembered I got in trouble last time I forgot to verify."
04/30/2012 45:50AM Agent (TMPe_ Sean_ ): "I don't like trouble :\\"
04/30/2012 46:48AM Agent (TMPe_ Sean_ ): "Anywho, working on the dispatch. Amuse yourself with silly cat videos or something."
04/30/2012 47:55AM Eric : "Per your direction, the youtube viewing will commence."
04/30/2012 48:32AM Agent (TMPe_ Sean_ ): "I have no idea what it's called on youtube, but the gif is "Cat with ham on it's face"."
04/30/2012 48:36AM Agent (TMPe_ Sean_ ): "Kills around the office."
04/30/2012 48:41AM Eric : "Just an FYI, my internet might drop in jsut a second, restarting ISA."
04/30/2012 48:51AM Agent (TMPe_ Sean_ ): "That's cool, I'll shoot you an email with the dispatch info."
04/30/2012 49:17AM Eric : "beautiful. Thank you sir."
04/30/2012 49:32AM Eric : "Have a good one. and Send me a survey, I'll get you good marks."
04/30/2012 49:48AM Agent (TMPe_ Sean_ ): "Well high fives there."
04/30/2012 49:59AM Agent (TMPe_ Sean_ ): "I'll make sure Justin checks back in with you."
04/30/2012 50:14AM Eric : "sounds good."
04/30/2012 50:38AM Agent (TMPe_ Sean_ ): "Ok, Eric, dispatch has been created, and will include a ROMB Battery. This dispatch is being setup without a technician. The dispatch usually arrives next business day, depending on optimal stock and shipping conditions. There will be a pre-p"
aid return label in the box. Just place the failed part in the box the replacement arrived in, and affix the return label to the box. You need to return parts within 10 business days of receipt of the replacements to avoid being invoiced.
04/30/2012 51:29AM Agent (TMPe_ Sean_ ): "If you need nothing else today sir, I bid you adieu."
04/30/2012 51:50AM Session Ended
And FYI, Cat with ham on its face, worth 30 seconds of your time.
