Hello.
So it seems Dell has changed their battery return process. We have had many M3800 laptops with an "expanding Battery" issue which can mess up the touchpad and actually separate the case from the body of the laptop. Recently the tech who comes and does these repairs told us that we will need to return the batteries because Dell "was getting in to trouble" for how they were doing it. OK, fine.
About 2 weeks after the first battery was replaced, I received a paint can with Vermiculite and a box to return the old battery. Problem was, the can was not big enough to hold said battery. I have tried calling the number (866-653-1627) for the Dell repair center and I have only been able to reach a human once. I have left messages which go unreturned. When I did reach a human I began to inform him that I received the can to return the...