Recently had a terrible experience with Dell, and I'm at the point where I'm looking at anyone but Dell for some new Servers I need to purchase. Here's what happened.
I have a Client looking for a new kick-butt Server - After meeting with him, he decides he wants to spend some big $$ and get a pair of SSD drives for the database to live on. So, I config up an R720 Server - I want 32 Gig Ram, (4) 300 gig SAS a5k Drives, and (2) SAS / SLC / 6Gps SSD drives, etc... First off, it won't let me save the config because the SSD drives don't match the other SAS drives, even though I specified Raid 1, and Raid 10. So, I save the config the way I wanted it, and emailed it to my Rep for Quoting - First time it came back (After 3 days) they had changed the Ram to 8 Gig, and the 300 Gig drives to 600 Gig drives - I re-sent the original and pointed out their mistake - 2 days later I get the quote with 32 gig Ram, but still had the 600 Gig SAS drives on it. What I didn't catch, was that they had also changed the SAS SSD drives to the cheaper Sata SSD drives. Anyway, I'm in the middle of quoting two other Servers, and ordering over $30 of stuff for another client, so in frustration, I oked that Sever as it was and ordered it. After it arrived, I noticed the drive change. I went over the quote again, and then realized they had changed the drives. Ok, that's kinda' my bad too, so I figure I can swap / upgrade the drives to the correct ones. I contact my Rep and explain the situation. (I'll try and shorten the story here...)
Almost 3 weeks later, and several emails and calls back and forth, they tell me that they won't return the drives, and that I have to purchase the new ones outright, and resell the other ones. I've escalated this a far as I can within the department, and besides being unresponsive, they've pretty much told me that I'm SOL. Even after I told them that I'm sitting on over $8k in Server orders, and if they don't make this right, they won't be Dell Servers. They didn't really seem to care.
